With strong skills in content creation and UX, I create engaging and innovative solutions. Whether writing or speaking, I tailor my message for clear and powerful communication.
Unique experiences in UX research
Testing a call center Interactive Voice Response system (IVR) was both challenging and rewarding.
Solid research plans
My research plans are collaborative, living, working documents. First we define what we need to learn, then we determine what method(s) will help us answer our questions.
Bi-lingual style guide.
As lead editor for USA.gov and USAGov en español, I created a style guide to align voice, tone, and styles across the platform.
Clear, actionable test reports.
My usability test reports revealed key issues and offered actionable insights, speeding decisions and inspiring innovative product UX improvements.
Public speaking
I share knowledge and promote the program across settings—from large 400-person events to small team meetings—engaging every audience with innovative insights that inspire action.
Case studies
Crafting detailed case studies allows us to systematically analyze our successes and challenges, fostering continuous learning and driving meaningful improvements.